Terms & Conditions

OFFER & PRODUCT DETAILS

CenturyLink services and offers are not available everywhere. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. With some service subscriptions, a credit approval and deposit may be required. 

Traditional Landline Home Phone (Voice) Services

Basic, Unlimited Nationwide Calling, and Digital Home Phone Service

Certain one-time installation fees and service charges may apply. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. 

*Voice fees include those that are federal, state, and local government permitted and mandated, such as 911 and Universal Service Fund. CenturyLink surcharges for the Property Tax Recovery Fee; Federal Regulatory Recovery Fee; and Facilities Relocation Cost Recovery Fee apply; these are neither taxes nor required by law, but set by CenturyLink and may change.Taxes also apply.  For information about taxes, fees and surcharges, visit www.centurylink.com/feesandtaxes; rates subject to change.

Certain one-time installation fees and service charges may apply. 

Basic Phone: Applies to one residential phone line with direct-dial local voice calling only; excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non-single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential, local voice calling. Calling features, nationwide calling, and international calling are not available.

Home Phone with Unlimited Nationwide Calling: Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. An additional charge may be assessed to customer if usage consistently exceeds 5,000 minutes/mo. If useage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

Digital Home Phone Essential Voice: With Digital Home Phone Essential Voice, Customer will not be able to place or receive any calls, including 911 calls, if the Internet connection fails or becomes degraded, required equipment fails, or customer doesn’t have electrical power for the service (unless you have functioning battery backup power available). 911 services may not be available if you change your service location before receiving confirmation from CenturyLink. Service applies to 1 residential Digital Home Phone line with direct-dial, local and nationwide long distance voice calling, and Caller ID, Hold, Call Waiting and 3-way calling.  Voicemail and/or Text messaging service can be added for an additional monthly fee.  Service excludes commercial use, call center, data and facsimile services, conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units, 0+ dialing, and 3-digit dialing (other than 711, 911, and 411), Premium service and collect calls. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance, including usage exceeding 5,000 voice minutes/mo. or 10,000 SMS or MMS messages/mo.  International, operator and directory assistance calling billed separately.

 

High Speed Internet Service – Price For Life Plans

PREPAID Price For Life High Speed Internet Service:  Service and offer are not available everywhere. Offer is only available through on-line sign-up at centurylink.com/simplepay. Limited time offer. Residential customers only. CenturyLink provided modem may be required for High Speed Internet; lease ($10/mo. fee) or a one-time purchase (up to $150) option available (S&H applies for overnight delivery, if requested). Self-installation, if available at customer’s location, may be selected at no charge. A professional technician installation fee of up to $125 may apply, if selected by customer or is required due to network technology at customer location. Month to month (sometimes referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept HSI Subscriber Agreement prior to using service (see centurylink.com/legal). Offer requires monthly pre-payment with a credit card, debit card, or Paypal payment only. Service will begin on the date your Service order is completed and each prepaid billing cycle is 30 days. Service automatically renews monthly until cancelled by customer. Prepaid payments for unused service will not be refunded or credited to account. To cancel, Customer must log-in to account portal and click cancel to place the request. Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. 

Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com. See centurylink.com/help for taxes. Listed Internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information.

Modem Offer: Limited time offer.  Limit one modem offer per household. Available to new, residential CenturyLink customers who sign up for a new, qualifying Price For Life Internet plan. Offer requires monthly prepay. When service is professionally installed, technician will provide the modem at the time of installation. Offer excludes Internet Basics. High-Speed Internet Subscriber Agreement Equipment policy and additional restrictions apply. Equipment provided on a one-time basis (no exchanges, upgrades, substitutions, or replacements) and at CenturyLink’s discretion. Offer is not combinable, transferable or stackable with other promotions or offers.  CenturyLink may change or cancel offer at its sole discretion without notice.  

POSTPAID Price For Life High Speed Internet ServiceService and offer are not available everywhere. Residential customers only. Limited time offer. CenturyLink provided modem may be required for High Speed Internet; lease ($10/mo. fee) or a one-time purchase (up to $150) option available (S&H applies for overnight delivery, if requested). Self installation, if available at customer’s location, may be selected at no charge. A professional technician installation fee of up to $99 will apply, if selected by customer or is required due to network technology at customer location. Credit approval and deposit may be required. Month to month service may be cancelled at any time. Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. 

Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.   See centurylink.com/help for taxes. Customers must accept HSI Subscriber Agreement prior to using service. Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information.

Recommended Computer Specifications:

  • Operating System: Windows 7 Pro 64-bit
  • Processor: Intel® Core™ i5-3320M CPU @ 2.60GHz (4 CPUs).
  • RAM: 16 GB
  • Network adapter (naming device varies): 1000Mbps, 1000baseTx, or GigE

up to 1 Gig Fiber Internet:

 

Service and offer are not available everywhere. Limited time offer. New, residential customers only. Prepay may apply. Professional installation is required to receive offer. A professional technician installation fee of up to $125 may apply. Credit approval and deposit may be required. Month-to-month (sometimes referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/legal). Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See centurylink.com/help for taxes. Listed Internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information.

CenturyLink @Ease

CenturyLink @Ease Packages:   Residential CenturyLink High Speed Internet services (“HSI”) include Anti-Virus protection and a PC Health check-up except customers subscribing to CenturyLink Internet basic service (without features) or other ISPs are not eligible for Antivirus Online.  For additional protection, HSI customers can subscribe to a CenturyLink @Ease Package (a monthly recurring fee will apply excluding taxes and any additional services not listed below).  Standard Package includes Desktop and Internet Security, PC Support Services (“PCSS”) Level I, Online Backup (5GB), Inside Wire Maintenance and PC Protection Plan.  Advanced Package includes Standard Package services (with Online Back-up (50GB) and PCSS Level II) and Equipment Lifetime Warranty with Modem Purchase.  Ultra Package includes Advanced Package services (with 200GB Online Back-up and PCSS Level III), Identity Theft Protection, Roadside Assistance and Home Visit discount. Desktop and Internet Security, PCSS, and On-line back-up covers one High Speed Internet residential line (up to five devices per household) and PC Protection Plan covers two computers.  One license applies to Inside Wire Maintenance, Modem Warranty, Roadside Protection and Identity Theft Protection (covers two individuals).  Go to www.centurylink.com/easenow for complete Package descriptions.  Additional restrictions will apply.  Certain services within the CenturyLink @Ease packages are provided by third parties, not CenturyLink, and customers must agree to those third parties terms and conditions for such services. 

Norton Antivirus

Norton™ AntiVirus Online – Provides coverage for the specified number of devices during the subscription period with Century Link, which begins upon activation. Your subscription includes protection updates and features that may be added, modified or removed, subject to the Norton License Agreement on Symantec.com. Customers subscribing to CenturyLink Internet basic service (without features) or other ISPs are not eligible for NortonTM AntiVirus Basic Online. Copyright © 2018 Symantec Corp.  All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, Norton, Norton by Symantec, LifeLock, and the LockMan Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

Streaming Third Party Content with CenturyLink High Speed Internet:  CenturyLink is not affiliated with any streaming service provider; third-party streaming service fees, charges, terms and conditions will apply. To stream with CenturyLink Internet, you must subscribe to a speed plan with up to 20 Mbps download.  WiFi access required.  To view streaming services on TV, additional third-party equipment may required. The streaming content accessible to individual subscribers depends on the selected third-party packages and/or channels, device, location, and how they are accessing the content. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.  Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information. Additional restrictions apply. Images and logos are the property of their respective networks and providers.  

Double Bundle: Price for Life High Speed Internet and Home Phone with Unlimited Nationwide Calling

 

*Voice fees include those that are federal, state, and local government permitted and mandated, such as 911 and Universal Service Fund. CenturyLink surcharges for the Property Tax Recovery Fee; Federal Regulatory Recovery Fee; and Facilities Relocation Cost Recovery Fee apply; these are neither taxes nor required by law, but set by CenturyLink and may change.Taxes also apply.  For information about taxes, fees and surcharges, visit www.centurylink.com/feesandtaxes; rates subject to change.

Service and offer are not available everywhere. Residential customers only. CenturyLink provided modem may be required for High Speed Internet; lease ($10/mo. fee) or a one-time purchase (up to $150) option available (S&H applies for overnight delivery, if requested). For Internet, self installation, if available at customer’s location, may be selected at no charge; a professional technician installation fee of up to $99 will apply, if selected by customer or is required due to network technology at customer location. Credit approval and deposit may be required. Month to month service may be cancelled at any time. Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service.  Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.   See centurylink.com/help for taxes. Customers must accept HSI Subscriber Agreement prior to using service. Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information. Home Phone with Unlimited Nationwide Calling: Service applies to 1 residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

1 Gig Price For Life + Home Phone

 

 *Voice fees include those that are federal, state, or local government permitted and mandated, such as 911 and Universal Service Fund. These CenturyLink surcharges may also apply: Property Tax Recovery Fee; Federal Regulatory Recovery Fee; and Facilities Relocation Cost Recovery Fee apply. These are neither taxes nor required by law, but set by CenturyLink and may change. Taxes also apply. For information about taxes, fees and surcharges, visit www.centurylink.com/feesandtaxes; rates subject to change.

Service and offer are not available everywhere. Limited time offer. New, residential customers only. Prepay may apply. Professional installation is required to receive offer. A professional technician installation fee of up to $125 may apply. Credit approval and deposit may be required. Month-to-month (sometimes referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/legal). Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See centurylink.com/help for taxes. Listed Internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information. Home Phone with Unlimited Nationwide Calling: Service applies to 1 residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multihousing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately. Modem Offer: Limited time offer. Limit one modem offer per household. Available to new, residential CenturyLink customers who sign up for a new, qualifying Price For Life Internet plan. When service is professionally installed, technician will provide the modem at the time of installation. Offer excludes Internet Basics. High-Speed Internet Subscriber Agreement Equipment policy and additional restrictions apply. Equipment provided on a one-time basis (no exchanges, upgrades, substitutions, or replacements) and at CenturyLink’s discretion. Offer is not combinable, transferable or stackable with other promotions or offers. CenturyLink may change or cancel offer at its sole discretion without notice.