Terms & Conditions | CenturyLink

Terms and Conditions

Simply Unlimited Internet

Offer Details: Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Service is not available everywhere. Offer is available to qualifying customers only. Customers who choose to pay their bill using a credit or debit card via standard payment methods will be assessed an ACI Processing Charge of $3 for each payment transaction; excludes Colorado and Minnesota customers. CenturyLink may require customers to pay by credit or debit card and incur the ACI Processing Charge after two failed bank account draws within a twelve-month period. Limited time offer. Monthly service rate, leased equipment rates, installation and constructions fees, taxes, and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Equipment: Customers may provide their own compatible equipment, lease from CenturyLink (up to $15/mo.), or one-time purchase (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $25 (technician completes work outside of location and customer installs equipment /connects devices inside) or technician installation fee up to $149 (technician completes work outside of location and installs equipment /connects devices inside). Construction: For new Internet installations, construction charges apply (“Construction Charges”). Customers will pay $500 unless the total cost equals or exceeds $1,000, and in that case, Customer will be responsible to pay the entire amount of Construction Charges, which usually does not exceed $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed, and full payment is processed through your choice of debit card, credit card, or other prepaid service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

CenturyLink Fiber Internet Up to 500Mbps

Offer Details: Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Customers who choose to pay their bill using a credit or debit card via standard payment methods will be assessed an ACI Processing Charge of $3 for each payment transaction; excludes Colorado and Minnesota customers. CenturyLink may require customers to pay by credit or debit card and incur the ACI Processing Charge after two failed bank account draws within a twelve-month period. Limited time offers. Monthly service rate, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

CenturyLink Fiber Internet Up to 940Mbps

Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Customers who choose to pay their bill using a credit or debit card via standard payment methods will be assessed an ACI Processing Charge of $3 for each payment transaction; excludes Colorado and Minnesota customers. CenturyLink may require customers to pay by credit or debit card and incur the ACI Processing Charge after two failed bank account draws within a twelve-month period. Limited time offer. Monthly service rates, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.

Simply Unlimited Internet + Simply Unlimited Phone

Offer Details: The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes and fees, visit centurylink.com/feesandtaxes.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information.

Services are not available everywhere. Offer is available to qualifying customers only. Customers who choose to pay their bill using a credit or debit card via standard payment methods will be assessed an ACI Processing Charge of $3 for each payment transaction; excludes Colorado and Minnesota customers. CenturyLink may require customers to pay by credit or debit card and incur the ACI Processing Charge after two failed bank account draws within a twelve-month period. Limited time offer. Monthly service rate, leased equipment rates, installation and construction fees, and taxes and fees, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Additional restrictions apply. Internet: Equipment: Customers may provide their own compatible equipment, lease from CenturyLink (up to $15/mo.), or one-time purchase (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $25 (technician completes work outside of location and customer installs equipment /connects devices inside) or technician installation fee up to $149 (technician completes work outside of location and installs equipment /connects devices inside). Construction: For new Internet installations, construction charges may apply (“Construction Charges”). Customers will pay $500 unless the total cost equals or exceeds $1,000, and in that case, Customer will be responsible to pay the entire amount of Construction Charges, which usually does not exceed $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately. Voice service is governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.

Fiber Internet up to 500 Mbps + Simply Unlimited Phone

Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds.

Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Customers who choose to pay their bill using a credit or debit card via standard payment methods will be assessed an ACI Processing Charge of $3 for each payment transaction; excludes Colorado and Minnesota customers. CenturyLink may require customers to pay by credit or debit card and incur the ACI Processing Charge after two failed bank account draws within a twelve-month period. Limited time offer. Monthly service rates, leased equipment rates, installation and construction fees, and taxes and fees, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Additional restrictions apply.Internet: WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to 1 residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately. Voice service is governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.

Fiber Internet up to 940 Mbps + Simply Unlimited Phone

Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Customers who choose to pay their bill using a credit or debit card via standard payment methods will be assessed an ACI Processing Charge of $3 for each payment transaction; excludes Colorado and Minnesota customers. CenturyLink may require customers to pay by credit or debit card and incur the ACI Processing Charge after two failed bank account draws within a twelve-month period. Limited time offer. Monthly service rates, leased equipment rates, installation and construction fees, and taxes and fees, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Additional restrictions apply.Internet: WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Unlimited Nationwide Calling: A credit check or deposit may apply. Service applies to 1 residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately. Voice service is governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.

Simply Unlimited Phone

Service is not available everywhere. Available to new qualifying, residential customers. Customers who choose to pay their bill using a credit or debit card via standard payment methods will be assessed an ACI Processing Charge of $3 for each payment transaction; excludes Colorado and Minnesota customers. CenturyLink may require customers to pay by credit or debit card and incur the ACI Processing Charge after two failed bank account draws within a twelve-month period. Limited time offer. Monthly service rate and taxes and fees, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. A credit check or deposit may apply. Voice service is governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Additional restrictions may apply. Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.